Refund Policy
Effective 2026-10-29
How cancellations and refunds work for items bought on the web with a DOPAPLAY account: Remove Ads in POPCHAIN, 3SEC FEED and DOPA DASH, and the POPCHAIN Supporter Pack. Every item is a one-time payment, not a subscription, and never renews.
1. Cancel within 7 days if unused
Within 7 days of the payment date, if you have not used the item, you can cancel and get a full refund.
2. Items already delivered and used
Items are added to your account and apply as soon as the payment is confirmed, and this is shown before you pay. Once an item has been used (for example, you played with ads removed, or spent the coins that came with it), cancellation may be limited where the law allows.
3. If an error kept you from receiving an item
If you paid but the item did not reach your account, or an error keeps it from working, contact us. After checking, we deliver the item or refund the payment in full.
4. Payments by minors
A payment a minor made without a parent or guardian's consent can be cancelled by the minor or the parent or guardian.
5. Period of use
Items apply right away. Items bought from October 29, 2026, 00:00 Korea time (including coins or other extras that come with them) can be used for 1 year from the purchase date; items bought before then stay with you with no time limit. When a payment is refunded, the item and anything that came with it are taken back from the account.
6. How to ask for a refund
Write to support@dopaplay.io with your account email, the payment date and amount, and the payment number on your receipt. We handle it within 3 business days and refund to the original payment method. Card companies and payment providers may take longer to show it.
7. Purchases in the apps
Purchases in the iOS and Android apps are made through the App Store or Google Play, and refunds follow that store's rules. Ask the store for them.
8. Players outside Korea
If the consumer law where you live gives you a stronger right to a refund, that right applies.