Support

Answers to common questions about your DOPAPLAY account and games.

How do I sign in?

Open dopaplay.io and choose Sign in. You can use Google, Apple, LINE, Kakao or an email code. In a game, open Account and tap DOPAPLAY sign in; you come back to the game signed in.

Do I need an account to play?

No. Every game starts you as a guest right away. Signing in lets you keep your progress safe, move it to other devices and use one account in every DOPAPLAY game.

My progress is gone.

If you were playing as a guest and cleared your browser data or switched browsers, that guest progress stays with the old browser. If you were signed in, sign in again with the same method and your progress comes back.

If you are signed in and something is still missing, write to support@dopaplay.io with the game name and roughly when you last saw it.

How do I move to a new phone or computer?

On the old device, sign in at dopaplay.io (from the game's Account menu) so your progress is in your account. On the new device, open the game and sign in with the same method. Progress from both devices is combined and never goes backwards.

What is a link code?

Some places cannot bring you back to the game after sign in, such as an app's built in browser or a game saved to your home screen. In those cases the game shows an 8 character code. Open dopaplay.io/link on any browser or device, sign in and enter the code. The game signs in on its own. Codes last 10 minutes.

Google sign in does not work inside Instagram, TikTok or KakaoTalk.

Google blocks sign in inside some apps' built in browsers. Use the email code, or open the page in Safari or Chrome. If your game progress is in the other browser, use a link code.

I did not get the email code.

Check your spam or promotions folder, and wait a minute before asking again. Codes come from account@dopaplay.io and last 10 minutes.

How do I delete my account?

Go to dopaplay.io/account and choose Delete account, or in any game open Account and tap Delete my data twice. This deletes your account and your progress in every DOPAPLAY game and cannot be undone. If you cannot get in, write to privacy@dopaplay.io.

Can I get a copy of my data?

Yes. Go to dopaplay.io/account and choose Download my data.

How do I change the name on the rankings?

Each game shows the name you set in that game. Change it in the game's settings. Offensive names may be hidden.

How do I report a bug or a player?

Write to support@dopaplay.io with the game, your device and browser, and what you saw. For a player, include their name on the ranking and the ranking you saw it on. Screenshots help.

How do I get a refund for a purchase?

Purchases in the iOS and Android apps are handled by the App Store or Google Play, so request refunds there. For purchases on the web, write to support@dopaplay.io with the email on your receipt.

I bought Remove Ads and the ads are back.

In GREEDY LOOP, Remove Ads belongs to your App Store or Google Play account. Use Restore purchases in the game while signed in to the same store account.

Still stuck?

Write to support@dopaplay.io. Tell us which game, your device and browser, and what happened. For privacy requests, write to privacy@dopaplay.io.

support@dopaplay.io